Thursday, June 25, 2009
This week is such a long week!! But finally is gonna be TGIF tml!!!
Such a tiring week..a pretty sucky one too!!
Beginning to realise that the word "sorry" does not really mean anything to me anymore. Sad isn't it? Or the meaning of it does not really matter but the way its being express? I find myself so 'trained' to saying "sorry" without any sincerity in it.
Sometimes, i just don't understand the whole racial thing. Why do the whites always act like they are more superior then the rest? Why do one race feels more superior to the other? The contrast in skin colour really does influence the way we react to different people?
This week was such a bad week, that every single customer that i served is a "time bomb" the moment they hear something not pleasing to their ears, they hurl unpleasant words and threaten to complain about you. I find myself having to apologise for things that i don't directly handle with. I do understand the nature of my job, to represent the bank as the customer's don't care who handles what, but sees us as a whole to turn unpleasant experience into a pleasant one. But its getting so terrible. Having to apologise for other's stupid mistakes, having to apologise that is more stringent to bank in this country, having to apologise when they have a bad day etc and etc. So many a times, i get so frustrated, even though i dun take it too personally, but believe me, no matter how cheerful you remain to be, there will be days when the hurlings will grib you and tear you right into your soul.
Today, i have to apologise to a customer because his mom was issued a cross cheque of SGD11 and she doesn't even have a bank account in SG. He started hurling unpleasant words personal attacks etc and i just got so mad, i blatantly say "sorry for what you are going through" and i stomp off infront of him. Yes, a very ard stomp on the steps with my heels. I dun even care how was his reaction. If you knew you dun have an account, why request for a cross cheque? or the more for just SGD11?? And i got hurl and scream and demean like nobody's business. If just WTF.
There was another case which i did not handle personally, but its so classic that we are so convince that those lighter coloured then us think they can have their own way as long as they are dealing with us the so called "lower beings". One light coloured being scream, scolded at my colleague for what? Not able to do his account activation because he does not have any photo identification with him. My colleague was scream at so loudly, she almost teared. Just as this light coloured being was rupturing like a volcano, another colleague had to serve another light coloured being inside a room. Guess what? the customer told my colleague "you better serve me properly and give me what i want, if not, i will be like the guy outside!" This is threatening already!!! OMG!! What are they thinking??????
Nevermind, i'll stop thinking about it. It sucks to serve this kind of customer, but is my job.
TGIF tml, God please grant me a brand new day, with recharge positivity that can last me for as long as it can be.
Faith BUCK UP!!
10:31 pm
